If a potential customer calls a business with an inquiry and ends up being connected to an answering machine, there is a good chance that the customer will simply hang up and call another business. People don’t like speaking to machines and not knowing when you will get back to them. For small businesses, this could signify a loss in potential revenue from such missed calls.
However, hiring a live answering service can avoid this situation. Here are some benefits of using a live answering service:
The best benefit, from a business point of view, is that you will never miss another call from a potential customer while you use the live answering service. A real secretary is hired to answer any calls your business gets. This allows you to schedule meetings or attend jobs without missing out on potential revenue. For professionals such as dentists or doctors, hiring a live answering service to manage your phone to cover your out of office hours allows you to forget about the phone when you are not at work; you will still be informed of any emergency calls by the live receptionist.
No Training Or Overheads
When you hire a live answering service, you will be hiring a capable and professional receptionist. They take their work seriously and will strive to offer you the best possible service so that you can concentrate on growing the business. Receptionists can be asked to handle incoming calls in any way you like; you can give them a scripted response to questions or allow them to deal with inquires their own way. You save time and money by not having to train anyone in a specific way you would like and you don’t have to provide uniforms or other work related equipment for this employee.
Provide Business Statistics
If you hire a good quality answering service, they will be able to provide you with statistics regarding the calls your business receives from customers. Information such as if the customer was put on hold or how long the call lasted can be provided by the answering service company. You can also ask the live answering service company to conduct a short questionnaire with the customer regarding their views about your particular company. This information can be analyzed and used by yourself to target specific areas where you can improve performance.
Live answering services can be used by virtually any type of business or company to make improvements to the way their business is organized.Read More